Regulamin sklepu BIO24.com.pl

Terms and Conditions of the Online Store bio24.com.pl

1. General Provisions

1.1. The online store bio24.com.pl (hereinafter referred to as the "Store") is operated by Artur Korbut, conducting non-registered business activity in accordance with the provisions of the Polish Entrepreneurs’ Law Act of March 6, 2018.

1.2. Business and return address: ul. Kameralna 6C/10, Gdynia, 81-597, Poland.

1.3. Customer Service Office: Address: ul. Kameralna 6C/10, Gdynia, 81-597, Poland.Contact:Email: bio24sklep@gmail.comPhone: +48 664 993 097

2. Offer and Orders

2.1. The platform offers the delivery of organic food products, with detailed descriptions available on the product page.

2.2. Orders can be placed via the website bio24.com.pl.

3. Payments

3.1. Available payment methods:

Przelewy24 (including BLIK payments)
Bank transfer to the seller’s account:IBAN: 09 1050 1823 1000 0091 2871 0176
Cash on delivery

4. Delivery

The delivery time outside of Poland is determined individually and depends on the distance and the quantity of products in the order.

4.2. Delivery methods:

Own transport
Courier service

4.3. Delivery costs may vary depending on the location and are visible when placing an order.

5. Withdrawal from the Contract and Returns

5.1. A customer who is a consumer has the right to withdraw from the contract within 14 days from the date of receiving the goods without giving any reason, except for products that spoil quickly or have a short shelf life.

5.2. To exercise the right of withdrawal, the customer should send a withdrawal statement via email to bio24sklep@gmail.com or by post to: ul. Kameralna 6C/10, Gdynia, 81-597, Poland.

5.3. The customer is obliged to return the goods within 14 days from the date of withdrawal. The cost of return shipping is borne by the customer. Products with opened or tampered packaging, or products that cannot be resold due to their nature, are not eligible for return.

6. Complaints

6.1. In case of discovering product defects, the customer has the right to file a complaint within 2 years from the purchase date, provided that the product's shelf life allows it.

6.2. Complaints may be submitted via:

Email: bio24sklep@gmail.com
Mail: ul. Kameralna 6C/10, Gdynia, 81-597, Poland

6.3. The complaint must include:

Customer's full name
Order number
Description of the defect and documentation (e.g., photos of the damaged product)

6.4. The complaint will be processed within 14 business days from the date of receipt. The customer will be informed of the decision via email or phone. If the complaint is accepted, the customer is entitled to a product replacement, a refund, or a price reduction.

7. Privacy Policy

7.1. The Store processes customer data in accordance with the GDPR.

7.2. Personal data is used solely for order processing, customer communication, and marketing purposes if the customer has given consent.

7.3. The customer has the right to access, correct, and request the deletion of their personal data.

8. Final Provisions

8.1. These terms and conditions are effective as of January 2, 2025.

8.2. Matters not regulated herein are subject to the provisions of Polish law, including the Civil Code and the Consumer Rights Act.

For any questions or concerns, please contact us at: bio24sklep@gmail.com or by phone: +48 664 993 097.